Yes! We accept referrals for Self-Managed and Plan-Managed NDIS participants, aged up to 17 years.

Our supports are tailored to align with each Participant’s goals and plan outcomes, while keeping their wellbeing at centre focus.

We’ll provide you with a Service Agreement before starting, to make sure our supports align with your NDIS goals and funding arrangements.

Yes! We accept referrals under a GPCCMP for children up to 17 years.

Eligible patients can access up to five (5) subsidised allied health sessions per calendar year through Medicare. These can be used with one provider (e.g., dietitian) or shared across different allied health services (e.g., dietitian, speech pathologist, physiotherapist).

Medicare currently contributes $61.80 per session toward dietitian appointments. We are not a bulk-billing service, so there will be an out-of-pocket cost after the rebate is applied. 

If you’ve been referred under a GP Chronic Condition Management Plan (GPCCMP), you will need to provide us with a copy of the signed referral at least two (2) days prior to your first appointment. This allows us to meet Medicare’s eligibility requirements and ensure smooth processing of your plan.

Sadly, no. At this stage, we are unable to accept referrals under an Eating Disorder Treatment and Management Plan (EDP).  We understand this can be disappointing and are happy to help recommend other qualified professionals if you require this specific service pathway. 

All appointment and services fees are due at the end of your appointment or service delivery. 

For Privately Funded or Medicare Subsidised clients: We use online payment system through Tyro Health, a secure platform that allows quick and easy payment by credit or debit card. You can learn more about Tyro Health’s security features here.

For NDIS Participants: Plan Managed Participants will have invoices sent to their Plan Manager for payment. Self Managed Participants will receive their invoice for payment - a Tyro Health setup isn’t needed unless preferred.

Many Private Health Insurance providers offer rebates for dietetic services. We recommend checking directly with your fund to confirm what benefits apply to your policy.

If your Insurance Company can contribute to the cost - that’s great! Please note, however, that we cannot claim this on your behalf.

You will need to attend to payment of our invoice in full at the end of the consultation, and we will provide you with a receipt for you to claim back through your Insurer.

Appointments cancelled with less than 48 hours notice or not attended will incur a fee equal to 50% of the appointment cost. This fee will be charged to your preferred payment method.

We will respond to your enquiry within 3 business days. During that time, we will review your initial intake information and check that we are able to provide the support and services you seek.
If we are able to assist, we will contact you to book your First and Second Initial Appointments. We will also provide you with links to additional History and Consent Forms for your completion. These forms must be completed and returned at least two (2) days prior to your appointment so we can prepare for your session.
For our NDIS Participants, we will also provide you with a Service Agreement for your review, signature and return.

We recommend that your child does not attend the first appointment. Long discussions can be boring for young children, and parents often have concerns they wish to address privately. This approach allows parents to openly share all aspects of their child’s lifestyle—both positive and challenging—without distraction or fear of causing the child unnecessary worry.

The Initial Assessment happens over two (2) appointments, usually two weeks apart.

Before we meet: We’ll carefully review the information you provide in your History and Consent Forms — your insight helps us understand what’s important to you and your family.

During the appointments: we’ll discuss your child’s feeding history, strengths, challenges, and family routines and goals.

Outside of the appointment time: We may also review relevant medical records, growth charts, recent blood test results, and food intake records to build a full picture of your child’s nutritional needs. Where appropriate, we may also share a brief summary with key members of your child’s medical team (such as your GP or Paediatrician) to ensure coordinated and collaborative care.

At this stage, we are not able to offer mobile/home visit services. Our telehealth options remain the best option for you to receive care in the comfort of your own home. Please speak to your Dietitian if you have have further questions in this regard.

Absolutely!
Collaboration is at the heart of what we do. We value the expertise of all professionals involved in your care and believe that shared communication leads to the best outcomes.

We’re always happy to liaise with your broader team — including allied health therapists, childhood educators, or medical specialists. We are eager to ensure our approach supports and complements the goals you’re already working towards.