Yes! We accept referrals for Self-Managed and Plan-Managed NDIS participants, aged up to 17 years.

Our supports are tailored to align with each Participant’s goals and plan outcomes, while keeping their wellbeing at centre focus.

We’ll provide you with a Service Agreement before starting, to make sure our supports align with your NDIS goals and funding arrangements.

Yes! We accept referrals under a GPCCMP for children up to 17 years.

You will be asked to provide a copy of the signed referral at the time of booking. We will check the referral to ensure smooth processing the Medicare claim.

Eligible patients can access up to five (5) subsidised allied health sessions per calendar year through Medicare. These appointments can be used with one provider (e.g., 5 dietitian appointments) or shared across different allied health services (e.g., 2 dietitian appointments, 2 speech pathologist appointments, 1 physiotherapist appointment).

We are not a bulk-billing service, so there will be an out-of-pocket cost. 

Sadly, no. At this stage, we are unable to accept referrals under an Eating Disorder Treatment and Management Plan (EDP).  We understand this can be disappointing and are happy to help recommend other qualified professionals if you require this specific service pathway. 

Many Private Health Insurance providers offer rebates for dietetic services. We recommend checking directly with your fund to confirm what benefits apply to your policy.

If your Insurance Company can contribute to the cost - that’s great! We will provide you with a receipt following your full payment so you can claim benefits back through your Insurer.

You will be prompted to complete an Initial Intake Form, and provide basic details about your Child.

This Form includes our Terms & Conditions. By filling it out, you agree to the Conditions, and authorise us to contact you to finalise the booking.

Yes. Your Dietitian’s time is valuable and late cancellations mean another family misses out on services.

You may cancel your appointment at any time by contacting us by phone, email or by reply SMS to the appointment reminder.

Our Cancellation Policy is as follows:

• More than 48 hours' notice: No fee if you reschedule your appointment to a date within seven (7) days

• Less than 48 hours’ notice:  90% of the appointment fee will apply and you will be invoiced at the time of the scheduled appointment.

• No Show: 90% of the appointment fee will apply and you will be invoiced at the time of the scheduled appointment.

The Initial Assessment happens over two (2) appointments, usually two weeks apart.

Before the Appointments: We’ll carefully review the information you provide in your History and Consent Forms — your insight helps us understand what’s important to you and your family.

During the Appointments: we’ll discuss your child’s feeding history, strengths, challenges, and family routines and goals.

After the Appointments: We will also review relevant medical records, growth charts, recent blood test results, and food intake records to build a full picture of your child’s nutritional needs. Where appropriate, we may also share a brief summary with key members of your child’s medical team (such as your GP or Paediatrician) to ensure coordinated and collaborative care.

We recommend that your child does not attend the First and Second Assessment appointments. Long discussions can be boring for young children, and parents often have concerns they wish to address privately. This approach allows parents to openly share all aspects of their child’s lifestyle—both positive and challenging—without distraction or fear of causing the child unnecessary worry.

At this stage, we are not able to offer mobile/home visit services. Our telehealth options remain the best option for you to receive care in the comfort of your own home. Please speak to your Dietitian if you have further questions in this regard.

Absolutely!
Collaboration is at the heart of what we do. We value the expertise of all professionals involved in your care and believe that shared communication leads to the best outcomes.

We’re always happy to liaise with your broader team — including allied health therapists, childhood educators, or medical specialists. We are eager to ensure our approach supports and complements the goals you’re already working towards.